hbaij Privacy Policy

1. Who We Are

hbaij is an online betting and gaming platform operated for players based in Bangladesh. The platform offers cricket betting, live casino games, slot machines, sports markets, and related entertainment services. For the purposes of this Privacy Policy, hbaij acts as the data controller responsible for the personal information collected through the platform at https://hbaij.io.

If you have any questions about how hbaij handles your personal data, you may contact us at any time. Our support team is available 24 hours a day, 7 days a week, and can be reached at the contact details provided in Section 14 of this Policy.

2. Data We Collect

hbaij collects the following categories of personal data from users of the platform:

2.1 Identity Data

Full legal name, date of birth, national identity card number, passport number, or other government-issued identification details provided during the account registration or verification process.

2.2 Contact Data

Email address, mobile telephone number, and residential address including city (for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh) and postal code.

2.3 Financial Data

Payment method details required to process deposits and withdrawals in BDT, including bKash account numbers, Nagad account numbers, Rocket account numbers, Upay account numbers, and masked card details where applicable. hbaij does not store full card numbers on its servers.

2.4 Transaction Data

Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and winnings received on the hbaij platform, along with corresponding timestamps and amounts in BDT.

2.5 Technical Data

IP address, browser type and version, operating system, device type, device identifier, time zone setting, screen resolution, and other technical identifiers collected automatically when you access the hbaij platform.

2.6 Behavioural Data

Information about how you use the hbaij platform, including pages visited, features used, session duration, click paths, game preferences, and betting patterns. This data is used to improve the platform and personalise your experience.

2.7 Verification Data

Copies of identity documents, proof of address documents, and source-of-funds documentation submitted in response to a verification request from hbaij.

2.8 Communications Data

Records of your communications with the hbaij support team, including chat transcripts, email correspondence, and any feedback or complaints submitted through the platform.

3. How We Collect Data

hbaij collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing the verification process, making deposits or withdrawals, placing bets, contacting support, or completing any other form or interaction on the platform.
• Automated collection: Technical and behavioural data collected automatically via server logs, cookies, pixel tags, and similar technologies when you access and use the hbaij platform. See Section 7 for more details on cookies.
• Third-party sources: Identity and fraud-prevention information received from payment processors (such as bKash, Nagad, Rocket, and Upay), identity verification service providers, and fraud detection agencies, where permitted by applicable law.

4. Purposes of Processing

hbaij processes your personal data for the following purposes:

Purpose	Data Categories Used
Account registration and management	Identity, Contact
Age and identity verification (21+ compliance)	Identity, Verification
Processing deposits and withdrawals in BDT	Financial, Transaction
Bet settlement and game operation	Transaction, Behavioural
Fraud prevention and security monitoring	Identity, Technical, Financial, Transaction
Anti-money laundering compliance	Identity, Financial, Transaction, Verification
Customer support and dispute resolution	Identity, Contact, Transaction, Communications
Platform improvement and analytics	Technical, Behavioural
Responsible gaming monitoring	Behavioural, Transaction
Marketing communications (with consent)	Contact, Behavioural

5. Legal Basis for Processing

hbaij processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as an account holder, including operating your account, processing transactions, and settling bets.
• Legal obligation: Processing required for hbaij to comply with applicable legal obligations, including anti-money laundering requirements, age verification requirements, and fraud prevention obligations.
• Legitimate interests: Processing carried out in pursuit of hbaij's legitimate business interests, such as improving platform security, preventing abuse, and enhancing user experience, provided these interests are not overridden by your data protection rights.
• Consent: Processing for optional purposes such as marketing communications and the use of non-essential cookies, where you have provided explicit, freely given consent. You may withdraw consent at any time without penalty.

6. Data Sharing and Disclosure

hbaij does not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and other approved payment partners receive only the data necessary to process your financial transactions in BDT.
• Identity verification providers: Third-party identity and age verification services that assist hbaij in confirming that account holders meet the 21+ age requirement.
• Fraud prevention agencies: Where hbaij has reasonable grounds to suspect fraud, money laundering, or other criminal activity, relevant data may be shared with fraud prevention agencies and law enforcement bodies.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory request, hbaij may disclose personal data to competent authorities.
• Technology service providers: Cloud hosting, data analytics, and platform infrastructure providers engaged by hbaij under strict data processing agreements that prohibit the use of your data for any purpose beyond delivering services to hbaij.

All third parties with whom hbaij shares data are contractually bound to handle that data securely and in accordance with this Privacy Policy.

7. Cookies and Tracking

hbaij uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function correctly, including maintaining your login session and processing transactions. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as your preferred language and display options.
• Analytics cookies: Used to collect anonymous data about how users interact with the hbaij platform, helping us identify areas for improvement.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content about hbaij products and services. You may opt out of marketing cookies at any time through your account settings.

By continuing to use the hbaij platform after being notified of our use of cookies, you consent to the use of cookies as described above, to the extent they are not strictly necessary.

8. Data Retention

hbaij retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data and transaction records: Retained for a minimum of 5 years following account closure to comply with anti-money laundering and record-keeping obligations.
• Identity verification documents: Retained for the duration of the account relationship and for a minimum of 5 years following account closure.
• Technical and behavioural data: Typically retained for a period of up to 24 months, after which it is anonymised or deleted.
• Communications data: Support correspondence and related records are retained for up to 3 years following the date of the communication.

Where hbaij is required by law to retain data for a longer period, those legal retention requirements will take precedence over the periods listed above.

9. Data Security

hbaij implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the hbaij platform.
• Encrypted storage of sensitive personal data on secured servers.
• Role-based access controls that restrict data access to authorised hbaij personnel on a need-to-know basis.
• Regular security assessments and vulnerability testing of the platform infrastructure.
• Incident response procedures for identifying, containing, and reporting data security incidents.

10. Your Rights

As a user of hbaij, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data that hbaij holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that hbaij delete your personal data. This right is subject to any legal retention obligations that may apply.
• Right to restriction: You may request that hbaij restrict the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that hbaij provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where hbaij processes your data on the basis of consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to object: You may object to hbaij's processing of your personal data for direct marketing purposes at any time, and we will stop processing your data for that purpose immediately upon receiving your objection.

To exercise any of the rights listed above, please contact our support team at [email protected]. We will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, and we will notify you of any extension within the initial 30-day period.

11. Children and Minors

hbaij is strictly an adult platform. Access to and use of the platform is absolutely prohibited for any person under the age of 21 years. hbaij does not knowingly collect personal data from individuals under 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately close the associated account, delete the data, and return any deposited funds to the source payment account.

If you are a parent or guardian and believe that your child has registered on hbaij, please contact us immediately at [email protected] and we will take prompt action.

12. Third-Party Services

The hbaij platform may integrate with third-party service providers to deliver certain features, including game content from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment processing via bKash, Nagad, Rocket, and Upay. These third-party services operate under their own privacy policies and hbaij is not responsible for the data practices of third-party providers.

hbaij does not include third-party advertising networks or social media tracking pixels on the platform. Any data sharing with third parties is limited strictly to what is necessary to deliver the service to you, as described in Section 6 of this Policy.

13. Changes to This Policy

hbaij may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or platform features. The date of the most recent revision is displayed at the top of this document. Where changes are material, we will notify active account holders via email or an on-platform notification before the updated Policy takes effect.

Your continued use of the hbaij platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any change, you have the right to close your account and request deletion of your data by contacting our support team.

14. Contact Us

For all privacy-related enquiries, data rights requests, or concerns about how hbaij handles your personal data, please contact our team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support availability: 24 hours a day, 7 days a week
• Response time: We aim to respond to all privacy enquiries within 30 days
• Language: English

When contacting us about a data rights request, please include your registered username and a clear description of your request. Do not include your account password in any correspondence — hbaij staff will never ask for it.